Covid-19 Updates & Information Here

Covid-19 Updates

Store Policy Updates -- April 1, 2022

Thank you to everyone who has continued to support Nature's Treasures during this pandemic. We know everyone is ready for things to be back to normal, and so are we! Assuming we do not see a COVID spike after SXSW, we will be using the following protocols during the Trunk Show. Click HERE for the most current protocols and updates.

If you feel or are showing symptoms of being sick, please STAY HOME and SHOP ONLINE!

*2-ply masks that cover both nose and mouth are RECOMMENDED but not required

*Physical distancing will continue to be encouraged at check-out

*Main Building has 1 Entrance in the Auditorium and 1 Exit in the Showroom; Rock Depot has a separate Entrance/Exit

*Capacity will be increased to 200 customers in the Auditorium Trunk Show/Retail Showroom and 40 customers in the Rock Depot/Yard

*1 restroom will be available for customers

*No food or drink allowed

*Returns/Exchanges will be by appointment only via admin@ntrocks.com

*Personal items larger than 8"x10" will not be allowed in the Retail Building

*Practitioners will be available Monday through Friday until 5:15 pm; Practitioner Schedules available HERE!

~Thank you for your patience and cooperation as we bring you treasures from around the world!~

Store Policy Updates

UPDATE 03/01/2022: The Austin-Travis County COVID Stage Tracker has moved into Stage 3, so Nature's Treasures will be adjusting protocols and procedures accordingly. Despite growing immunity, vaccinations and boosters, we recognize that there is still concern of potential exposure to COVID-19 or other variants for many, so we will continue to do our best to keep our Nature's Treasures Family, including you, safe. We will continue to monitor the Austin/Travis County COVID Tracker, HERE.

We will continue to operate with adjusted procedures and limited capacity. We will operate at a Retail Showroom capacity of 100 customers and 30 customers in the Rock Depot. 2-ply masks covering nose and mouth must be worn at all times while inside.

Physical distancing of 6' is most effective at preventing the spread of COVID-19. Please remember to step back to the blue lines at check out and maintain 6' of distance from anyone not in your party. Please remember to SHOP ONLINE if you are unable or unwilling to wear a mask for any reason.

We will continue with our limited services. Due to limited staffing, all returns/exchanges and layaways will be BY APPOINTMENT ONLY. For an appointment, please e-mail admin@ntrocks.com. Please include your receipt number and item you wish to return to schedule your return/exchange. For wholesale/resale applications, please e-mail accounting@ntrocks.com.

Bags, backpacks, purses, etc. larger than 10" x 8" will need to be secured in your vehicle or checked at the door. Please leave valuables at home or locked and hidden securely in your vehicle. Personal items may also be checked at the door, but please remember to remove your wallet and phone (Nature's Treasures does not claim responsibility for lost or stolen items). Bags will be returned at the Showroom Counter upon checkout and departure.