Covid-19 Updates & Information Here

Covid-19 Updates

We share your concerns about the Coronavirus (COVID-19). Please know that Nature's Treasures is here to do our part in providing education and peace of mind however possible.

Nature's Treasures is taking proactive measures in-store to adhere to CDC recommendations and local ordinances to control the spread of COVID-19.

July 25, 2021 Update -- Current COVID Protocols at the Retail Store

August 1, 2021 UPDATE -- Current COVID Protocols at the Retail Store

UPDATE 08/01/2021: With Travis County increasing COVID to Stage 4, Nature's Treasures has decided to expand our safety protocols once again. Despite growing immunity, we recognize that there is still the concern of potential exposure to COVID-19 or other variants for many, so we will continue to do our best to keep our Nature's Treasures Family, including you, safe. We will continue to monitor the Austin/Travis County COVID Tracker, HERE.

  • Masks are required regardless of vaccination status or any other exemptions while shopping in our Retail Store or Rock Depot. 2-ply masks that cover the nose and mouth are required at all times while shopping in-store. Per Title IX requirements, we offer alternative shopping options for those who cannot or will not wear a mask while in the store, including Phone Shopping, Online Shopping, and Curbside Pick Up. Please remember to shop online if you are unable to wear a mask.
  • Capacity reduced. Only 75 customers will be allowed in the Retail Showroom and 20 in the Rock Depot at any given time. Please bring water and gear for the weather, whatever it may be.
  • Physical distancing at check-out is still required. Please remember to step back to the physical distance marker at checkout to leave an aisle way for customers and employees to pass as well as helping to prevent the spread of airborne germs.
  • Limited Staffing. Due to limited staffing, all Retail returns/exchanges, layaways, wholesale/resale/tax-exempt transactions will be BY APPOINTMENT ONLY. Please e-mail admin@ntrocks.com to set up your appointment.
  • For Returns of items purchased online, no appointment is required. Simply go to our Curbside Pick Up spot and call us at 512-472-5015, press 5, to exchange or return your items.

Despite moving into Stage 4, we will continue to operate with adjusted procedures and limited capacity. Our capacity will reduce to 75 customers in the Retail Showroom and 20 customers in the Rock Depot/Yard. When Austin/Travis County drops to Stage 3 (click HERE for the current tracker), we will increase our capacity and reduce our restrictions. Please check the weather and come prepared to wait in line for entry.

With the CDC stating that COVID is not likely transmitted through touching previously touched items, we will continue to maintain 1 restroom for customer use. Hand sanitizer will continue to be available at entry/exit in both buildings.

Physical distancing of 6' is most effective at preventing the spread of COVID-19. Please remember to step back to the blue lines at check out and maintain 6' of distance from anyone not in your party. We will continue to require 2-ply masks that cover nose/mouth at all times, regardless of vaccination status. Please remember to SHOP ONLINE if you are unable to wear a mask for any reason.

We have updated procedures. Due to limited staffing, all re turns/exchanges, layaways and wholesale/resale/tax exempt transactions will be BY APPOINTMENT ONLY. For an appointment, please e-mail admin@ntrocks.com. Please include your receipt number and item you wish to return to schedule your return/exchange.

July 25, 2021 Update -- Current COVID Protocols at the Retail Store

We are sad to announce that Austin/Travis County has moved into COVID Stage 4, meaning that our protocols for in-store shopping have increased. Thank you for your patience while on this COVID journey with us.

  • Masks are required regardless of vaccination status while shopping in our Retail Store or Rock Depot. 2-ply masks that cover the nose and mouth are required at all times while shopping in-store. Please remember to shop online if you are unable to wear a mask.
  • Capacity reduced. Only 75 customers will be allowed in the Retail Showroom and 20 in the Rock Depot at any given time. Please bring water and gear for the weather, whatever it may be.
  • Physical distancing at check-out is still required. Please remember to step back to the physical distance marker at checkout to leave an aisle way for customers and employees to pass as well as helping to prevent the spread of airborne germs.
  • Limited Staffing. Due to limited staffing all Retail returns/exchanges, layaways and wholesale/resale/tax exempt transactions will be BY APPOINTMENT ONLY. Please e-mail admin@ntrocks.com to set up your appointment.
  • For Returns of items purchased online, no appointment is required. Simply go to our Curbside Pick Up spot and call us at 512-472-5015, press 5, to exchange or return your items.

As we reflect on how quickly things can change, let's remember that everything will work out for the best as long as we each do our part!

July 1, 2021 Update

July Updates

UPDATE 07/01/2021: With Travis County downgrading COVID to Stage 2, Nature's Treasures has decided to expand our capacity and reopen our Auditorium. Despite growing immunity, we recognize that there is still a concern of potential exposure to COVID-19 or other variants for many, so we will continue to do our best to keep our Nature's Treasures Family, including you, safe. We will continue to monitor the Austin/Travis County COVID Tracker, HERE, and will lift the mask requirement in Stage 1.

We hope to enter Stage 1 in July, but we will continue to operate with adjusted procedures and limited capacity. Our capacity will remain at 125 customers in the Retail Showroom and 25 customers in the Rock Depot/Yard. When Austin/Travis County drops to Stage 1 (click HERE for the current tracker), we will increase our capacity and reduce our restrictions further. Keep an eye out for our Stage 1 announcement in your e-mail!

With the CDC stating that COVID is not likely transmitted through touching previously touched items, we will continue to maintain 1 restroom for customer use.

We will continue to require masks to cover the nose/mouth at all times, regardless of vaccination status. Pets may be brought into the building, but must be on a leash or in a carrier at all times; any pet-related accidents will be the full responsibility of the owner. Any pet-related disturbances will result in being asked to leave the premises.

We have updated the procedures. Returns/exchanges may be conducted by walk-in or appointment Monday through Thursday. For an appointment, please e-mail admin@ntrocks.com with your receipt number and item you wish to return to schedule your return/exchange. Layaway walk-ins are available Monday through Thursday.

June 1, 2021 Update

June 1, 2021 Update

UPDATE 06/01/2021: With Travis County downgrading COVID to Stage 2, Nature's Treasures has decided to expand our capacity and reopen our Auditorium. Despite growing immunity, we recognize that there is still a concern of potential exposure to COVID for many, so we will continue to do our best to keep our Nature's Treasures Family, including you, safe. Please see below for changes to our capacity and protocols this month.

Through the month of June, we will continue to operate with adjusted procedures and limited capacity. We are increasing our capacity to 125 customers in the Retail Showroom and 25 customers in the Rock Depot/Yard. When Austin/Travis County drops to Stage 1 (click HERE for the current tracker), we will increase our capacity and reduce our restrictions further.

With the CDC stating that COVID is not likely transmitted through touching previously touched items, we will no longer require hands to be sanitized upon entry/exit. We will no longer sanitize baskets after each use. We have 1 restroom available for customer use.

We will continue to require masks to cover nose/mouth at all times, regardless of vaccination status. Pets may be brought into the building, but must be on a leash or in a carrier at all times; any pet-related accidents will be the full responsibility of the owner. Any pet-related disturbances will result in being asked to leave the premises.

We have updated the procedures. Returns/exchanges may be conducted by walk-in or appointment Monday through Thursday. For an appointment, please e-mail admin@ntrocks.com with your receipt number and item you wish to return to schedule your return/exchange. Layaways walk-ins are available Monday through Thursday.

02/13/2021 Update

COVID-19 Downgraded, Store Capacity Increased Starting Saturday, 2/13/21

Thankfully the COVID-19 trend is on the downturn. As promised, we are increasing our Retail Showroom Capacity to 50 customers, while our Depot Capacity will increase to 15.

All other COVID-19 Protocols will continue to be enforced, including the mask requirement and sanitization upon entry. Let us each continue to do our part in slowing the spread of COVID-19.

02/01/2021 UPDATE

February UPDATES: COVID-19 Safety Protocols

UPDATE 02/01/2021: With Travis County remaining in Stage 5, Nature's Treasures has decided to stay safe and stay open. Despite growing immunity, we recognize that there is still concern of potential exposure to COVID for many, so we will continue to do our best to keep our Nature's Treasures Family, including you, safe. Please see below for changes to our capacity this month.

Through the month of February, we will continue to operate with adjusted procedures, hours and reduced capacity. We are limiting our capacity to 25 customers in the Retail Showroom (approximately 10%) and 10 customers in the Rock Depot/Yard. When Austin/Travis County drops to Stage 4 (click HERE for the current tracker), we will increase our capacity to 50 customers in the Retail Showroom and 13 customers in the Rock Depot/Yard.

For your safety, green lines have been drawn outside indicating where to physical distance while waiting for entry. Once inside, blue lines indicate where to wait to be helped at the counter while physical distancing. Avoid the crowds, waits and lines by coming on the WEEKDAYS. Our doors open at 11:00a and close at 5:50p! We are open 7 days a week for your convenience!

Please remember we have updated procedures. Returns/exchanges are by APPOINTMENT ONLY. Please e-mail michaelk@ntrocks.com with your receipt number and item you wish to return to schedule your return/exchange so we can get everything together in advance and reserve a spot for you.

Nature's Treasures will continue to review recommendations made by local government and the Center for Disease Control to move forward in a socially responsible way to best support staff, customers, the community and the economy.

If you would like to be added to a COVID-19 Response Notification to stay updated on the Nature's Treasures plan-of-action, please update your e-mail subscriptions HERE.

12/26/2020 UPDATE

Austin Area at Stage 5 COVID-19 Precautions:Staying Safe with Reduced Capacity at our Retail Store

We hope everyone is having a Happy Holiday season and stays safe as COVID-19 hospitalizations spike in Travis County.

In response to Stage 5 status, Nature's Treasures will once again be reducing capacity for in-store shopping to do our part to slow the spread of COVID-19 and protect the Nature's Treasures Family.

Retail Showroom Capacity: 18

Depot Showroom Capacity: 13

Please come prepared to wait in line for entry and checkout. Dress for the weather!

  • Masks are required.
  • 6 ft. Social Distancing required.
  • No public restrooms.

12/04/2020 UPDATE

11/05/2020 UPDATE

10/05/2020 UPDATE

9/06/2020 UPDATE

7/10/2020 UPDATE

Thank you, everyone, for your continued support, patience, and understanding as we do our part to keep the community safe. We do have a couple of reminders and updates below in addition to the July 1st Update.

*If you cannot smell an incense, candle, oil, etc fragrance through your mask, please select a scent you are more familiar with. Masks must cover NOSE and MOUTH at all times or you may be asked to leave.

*Until further notice, only Service Dogs will be allowed inside our buildings.

*During especially hot summer days, please bring an umbrella, sunblock, and water for while you wait outside or shop from the comfort of your own home.

*To protect and provide comfort for customers and staff, when a Heat Advisement is in effect our entrances/exits will remain closed. Please wait at designated points and exercise social distancing until greeted by our Door Person.

7/1/2020 UPDATE

Nature's Treasures of Texas values the health and well-being of our customers and staff. For that reason, we will be following safety precautions and adjust as necessary to local and state ordinances as well as CDC recommendations.

If you feel unwell or show symptoms of COVID-19 (dry cough, shortness of breath, or fever), PLEASE STAY HOME and shop online! We are continuing to offer Free Next Day No Contact Curbside Pick Up, as well as Free Domestic Shipping on Orders over $50, in addition to other exclusive Online Discounts!

We will continue to operate with adjusted hours and reduced capacity. We are maintaining our capacity of 18 customers in the Retail Showroom and Auditorium Trunk Show and 13 customers in the Rock Depot/Yard. We are open 7 days a week from 11a-5p, but please remember that doors shut at 4:50p.

For entry, customers will be required to: (1) wear their own face/mouth coverings at all times while on the property, (2) sanitize gloves/hands upon entry to an area, and (3) exercise social distancing at check-out. Individuals with children will be asked to keep all young ones within arms reach or may be asked to leave. No food or drink will be allowed into the building.

Certain services and transaction types will be unavailable until further notice to minimize interaction times and maximize social distancing. We will not be opening new layaway accounts or offering personal shopping experiences, aura readings, or practitioner readings. We encourage the differently-abled to come with a friend or loved one to help with store navigation during this time. No public bathrooms will be available during this time. Items must be purchased in the area they are selected in.

Returns/Exchanges will be conducted BY APPOINTMENT ONLY to minimize contact and accommodate customer needs. Please e-mail michaelk@ntrocks.com to schedule your return or exchange.

Thank you for your continued support and patience during this time of uncertainty and transition. Special discounts and free next day, no-contact curbside pick up will remain available for individuals that would rather get their treasures from the safety of home.

THINGS TO REMEMBER:

*If you show symptoms of COVID-19, please Stay Home

*Online Shopping & FREE Curbside Pickup available

*Storefront Hours: 11a-5p, Daily

*Max Retail Capacity: 18 customers

*Max Depot Capacity: 13 customers

*Face-covering is required for entry including children over the age of 2

*Gloves will be provided upon request

*Hand sanitizer must be used at each entry

Nature's Treasures will continue to review recommendations made by the Center for Disease Control and local government to move forward in a socially responsible way to best support staff, customers, the community and the economy.

*Social distancing will be exercised at entry & check out lines

*Limited services available

*Returns/Exchanges by appointment only - e-mail michaelk@ntrocks.com

*Store credit & gift cards may be used at checkout

*NO PUBLIC RESTROOMS available

*No food or drink

05/04/2020 UPDATE- Nature's Treasures Retail Store Reopens May 9th

Nature's Treasures of Texas values the health and well-being of our customers and staff. For that reason, we are choosing to continue to exclusively offer Online Shopping and No-Touch Curbside Pick-Up through May 8th. We know many of you are eager to return to the store to get your hands on some new treasures.

We plan to open our doors at minimal capacity on May 9th, and we will be open daily 11a-5p through May 31st. Upon reopening, our 14,000 sq ft venue will be separated into 3 independent areas (Retail Showroom, Auditorium Trunk Show, Rock Depot/Yard) with each area having a maximum capacity of 15. We will be taking extra precautions to ensure your safety and the safety of our staff.

For entry, customers will be required to: (1) wear their own face/mouth coverings at all times while on the property, (2) wear provided gloves, (3) sanitize gloves/hands upon entry to an area, and (4) exercise social distancing at check-out. Individuals with children will be asked to keep all young ones within arms reach or may be asked to leave.

Certain services and transaction types will be unavailable for the month of May to minimize interaction times and maximize social distancing. We will not be opening new layaway's, conducting returns/exchanges, or offering personal shopping experiences, aura readings, or practitioner readings. We encourage the differently-abled to come with a friend or loved one to help with store navigation during this time. No public bathrooms will be available during this time. Items must be purchased in the area they are selected in.

Thank you for your continued support and patience during this time of uncertainty and transition!

4/14/2020 UPDATE

We at Nature's Treasures are grateful for the support shown by our friends, customers, employees and community. We want you all to be safe and secure during this time.

The Governor of Texas has extended the statewide Shutdown till at least May 8, to stop the spread of Coronavirus and COVID-19. The CDC has also updated its recommendations on safety procedures. As a result, the Retail Store will remain closed to the public, and certain services have been suspended until further notice.

Nature's Treasures is doing its part to support our employees and customers in a safe way. While the Retail Store is closed, the Online Store is still adding new products, and shipping orders daily.

  1. Employees who can work from home are doing so.
  2. Strict Social Distancing measures are being observed by personnel while on Store Property. This includes only one person in a building or area at a time.
  3. Cleaning and disinfecting of work areas, tools, supplies and customer orders is being done continuously.
  4. Masks & gloves are being worn by all personnel while on Store property.

Is my package safe?

We are still learning about the virus and how it spreads, but at this time it is believed that because Coronavirus does not survive long on surfaces, items that are shipped over a period of days are believed to be low risk of causing infection. Also, there have been NO reports of infection related to imported goods, mail, or packages that are shipped.

We encourage you to educate yourself, and make choices that are good for you, your family, and your community by staying informed by credible sources. The CDC remains your best source for up-to-date information and safety guidelines.

Of note, the CDC recommends using delivery services and ordering products online, and limiting your outings to stores. We believe that ordering online is safe, especially while we take the extra steps listed above.

Be Safe. Be Nice to Each Other. Stay at Home. We'll all get through this Together.

03/24/2020 UPDATE Nature's Treasures Retail Store Closed Temporarily

Due to Mayor Adler's Stay Home - Work Safe Order, Nature's Treasures has had to close its doors temporarily until April 13th. As we hope to continue providing for our employees as best we can, please continue shopping with us online at NTRocks.com.

03/17/2020 UPDATE

As per City Ordinance, gatherings of 10+ in a confined space are strictly prohibited until May 1st. Nature's Treasures is taking the following measures in accordance with local law and CDC recommendations to do our part in preventing the spread of COVID-19 while maintaining a positive outlook and providing for employees & customers.

In addition to previous measures, Nature's Treasures is:

*Separating into 3 contained spaces with separate ventilation systems to maximize ventilation & minimize germ exchange.

*Exercising the right to refuse entry or refer customers to a different space to adhere to the 10 person limit placed by the City of Austin.

*Making curbside pick-up available during adjusted hours for customers SHOPPING FROM HOME.

*Adjusting Store hours to 11a-6p daily to minimize germ exchange.

*Rotating staff to ensure that all employees get some income with minimal risk of exposure.

*Restricting Services: No Credit Memos, Gift Certificates, Gift Cards, Layaways, Returns or Exchanges will be processed during this time to expedite transaction periods and reduce possible exposure time.

*Applying "No Touch" setting on all devices to minimize germ exchange in either direction.

*Closing public restrooms to allow disinfectant conservation and limit germ exchange.

*Encouraging customers to stay home with children & elderly as they are at the highest risk of exposure and to coordinate shopping by sending 1 adult with a shopping list.

If you feel sick or live with a high risk individual, please SHOP FROM HOME via our Online Store, Instagram, or Facebook pages . We will be posting pictures of live products on our social media pages each day and allowing for free personal shopping via the messenger platforms.

We are committed to doing our best to stay proactive and vigilant! WE ARE SENDING LOVING & HEALING ENERGY TO THE NATION & THE WORLD!

03/15/2020 UPDATE

Nature's Treasures is taking proactive measures in store to adhere to CDC recommendations and local ordinances to control the spread of COVID-19 including:

*Limiting occupancy per contained space.

*Regularly disinfecting all handles, doorknobs, and major surfaces.

*Regularly disinfecting bathrooms.

*Keeping major entrance/exit doors propped open for ventilation and to reduce the need for contact.

*Keeping A/C fans running to increase venting of space.

*Providing free gloves and access to hand sanitizer.

*Encouraging customers and staff to maintain 6 ft of distance during interactions lasting longer than 30 minutes.

*Requiring employees that feel unwell to return home if they have a fever or other common COVID-19 symptoms.

*Providing access to CDC information and recommendations as it becomes available.

We are committed to doing our best to stay proactive and vigilant during this time of uncertainty while keeping our doors open to you. We will continue to leave our new inventory specially set-up and available until further notice.

SHOP ONLINE

In order to continue to serve our community, we encourage concerned customers to shop our Online Store where we are offering an online discount for those who choose curbside pickup at our Retail Store. We are also taking orders from our Facebook and Instagram accounts, offering selections from the Retail Floor as well as the Tucson Trunk Show. We are shipping orders around the country as well as to our neighbors in Austin, Texas.

EDUCATION IS KEY

Check with the CDC! Visit the Centers for Disease Control and Prevention (CDC) website for updated information and resources across the USA: https://www.cdc.gov/coronavirus/2019-ncov/index.html

Feeling unwell? It might not be Coronavirus! Check this list of symptoms in the chart provided by the World Health Organization and compare your symptoms to the common cold, flu and coronavirus.

Think you might have COVID-19? There is free Coronavirus testing in Austin. Visit Baylor Scott & White for a pre-screening questionnaire and free testing: https://www.bswhealth.com/Pages/coronavirus-information.aspx

Learn more about how COVID-19 is impacting the Austin-Travis County area: http://www.austintexas.gov/COVID19

CONTACT US

  • Monday: 11am6pm
  • Tuesday: 11am6pm
  • Wednesday: 11am6pm
  • Thursday: 11am6pm
  • Friday: 11am6pm
  • Saturday: 11am6pm
  • Sunday: 11am6pm

Doors close at 5:50pm. Registers close at 6:00pm.

Holiday Schedule

  • Thanksgiving Day - Closed
  • Christmas Eve - 11 a.m. - 3:45 p.m. , Curbside Pick Up closes at 1 p.m.
  • Christmas Day - Closed
  • New Year's Eve - Regular Hours

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